Practice Protocol for management of DNAs – Did Not Attend.

Letter will be sent to patient each time they DNA an appointment.
On 3rd occasion letter will be sent advising patients that they are now being removed from our list.
Practice will inform BSO (Business service organisation) that patient is being removed form our list.
Each time an appointment is not cancelled or is not attended this prevents other patients from being seen. The practice feels that if a patient has DNA on 3 occasions without reasonable explanations that it is no longer appropriate to have them on the list as this is impacts on the service that the practice can offer other patients.