Your doctor and staff will always do their best for you. To provide the finest care for ALL patients, follow these simple guidelines.
- Cancel appointments that you cannot attend, or no longer needed as someone else is always waiting.
- Please think twice before requesting a Doctor to your home as a visit is not always necessary.
- Do not expect a prescription every time you visit the surgery as good advice may be the best treatment.
- Please request repeat prescriptions in good time to avoid delays.
- Please treat your Doctor and all staff as you would expect to be treated by them, with politeness and respect.
- The practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
- Zero Tolerance. Verbally Abusive or violent patients will not be tolerated by the practice under any circumstances. Such behaviour may result in the patient being removed from the practice list. Behaviour may also be reported to the PSNI and Northern HSC Board.
All personal Health Information (held under the Data Protection Act) is STRICTLY CONFIDENTIAL. Information is not passed on without your consent, unless it is within the confines of the NHS, or by legal requirement, or it is of public interest.
The practice is computerised and registered under the Data Protection Act 1998.
Suggestions, comments and complaints.
We endeavour to give you the best service where possible at all times, if you wish to make a suggestion, comment, complaint about the practice, please contact the practice manager Tracy Neeson or Sharon Mawhinney.
Complaints are dealt with in line with our complaints procedure, approved by the Northern HSC Trust.
Patients’ Rights and Responsibilities.
All Patients have NHS rights outlined in the Patients’ Charter. In return we ask patients to treat staff with courtesy.