All patients have NHS rights as outlined in the Patients’ Charter. In return, we ask patients to treat all staff with courtesy, allow enough time for requests to be dealt with and respect the Doctor’s decision. Abusive or violent behaviour by patients towards any practising member will not be tolerated. This may result in the patient being removed from the practice’s list and in addition, the practice will report such behaviour both to the police and the Northern Board (NHSSB).