Every citizen has the following established NHS rights:
- To receive health care on the basis of clinical need, regardless of the ability to pay
- To be registered with a GP
- To receive emergency medical care at any time, through a GP, emergency ambulance or hospital accident and emergency departments
- To be referred to a consultant, who is acceptable to the patient, when a GP thinks it is necessary, and to be referred for a second opinion if the patient and GP agree that this is desirable
- To be given a clear explanation of any proposed treatment, including risks and alternatives, before deciding to agree to the treatment
- To have access to health records and to know that those working for the NHS are under a legal duty to keep their contents confidential
- To choose whether or not to take part in medical research or medical student training
- To be guaranteed admission for treatment by a specific date, no later than two years from the day when a consultant places the patient on a waiting list
- To have any complaint about the NHS services investigated and to receive a full and prompt written reply from the Chief Executive or General Manager
- A Copy of the Complaints Procedure is available on request. Please contact the Practice Manager.
Patient and Client Council,
County Hall, 182 Galgorm Road, Ballymena, BT42 1QB
Telephone – 0800 917 0222